faqs + policies
Read our most commonly asked questions about Studio and Home classes
AT THE STUDIO FAQ
For At the Studio classes
you are welcome to use our mats and props. However, if you would prefer to bring your own, please do. We have some for purchase if you need one, here or at the studio shop.
Do take your spot in one of the spaces in the room. The changing rooms are now open, please leave coats, bags and belongings there.
Do turn up early for your class. If you are not here at least 5 minutes before the start of your class, we have to prioritise the people on the waitlist or those that are here at reception and your space will be given to them. Your pass will not be refunded. Please turn up with enough time to enter the studio, change, and be prepared for your class for the class start time. Please note that arriving on time is your responsibility and we cannot be faulted for your personal extenuating circumstances.
Please note on occasion the door may be locked once class time has begun, namely for the early morning 7am and the 7.30pm class. If you are not on time you may run the risk of the door being locked. Please ensure to make your class you arrive early, in time for the start time of your class. Please understand that we are not responsible if you are late for your class start time.
If you know you are unable to make your class,
email or text us as soon as you know at firstname.lastname@example.org or 07447987262, so we can make room for others to attend the class. PLEASE email or message - do not contact us via Instagram to let us know!
If you know you are able to make your class but are simply running late, do contact us if you want us to hold the space for you.Please note that we try our best to ensure you get your class spot, but sometimes if you are running late and for early morning or late night classes where the door is locked, we cannot be responsible if you do not manage to attend on time.
Cancellation Policy for Classes
We have a 12 hour cancellation policy for classes on the schedule, so if you know you are unable to attend, please cancel your booking early. After 12 hours, the booking is charged as though you have attended.
Cancellation Policy for Workshops
We have a 7 day cancellation policy for workshops. If you are unable to attend, please cancel 7 days before your workshop is due to start. After the 7 day window, the booking is charged as though you have attended.
Cancellation Policy for Courses
We have a 7 day cancellation policy for courses. If you are unable to attend, please cancel 7 days before your course is due to start. After the 7 day window, the booking is charged as though you have attended. Please ensure you can attend all course dates listed. We cannot swap out any course dates missed with other course dates or for classes on the schedule.
Cancellation Policy for Trika Retreats
For Trika Retreats, we are unable to refund if you have made a booking for a place. Please ensure that your personal arrangements are made that ensures you can attend before making your deposit / full payments.
Cancellation Policy for 1:1 Sessions or Massages
For 1:1 private sessions and massages, we have a 24 hour cancellation policy. Any bookings cancelled within the 24 hour window will be considered a late cancel and charged. Please get in touch before 24 hours of your appointment time if rescheduling.
Please note that all class passes are final sale and your responsibility to use within the given timeframe of each pass. We cannot be responsible for any unused classes on your pass after the timeframe has ended. If you have booked and cannot attend, we have a 12 hour cancellation window, after which your class will be recorded as if you attended if you did not Early Cancel your reservation. Do note that class passes that need extending due to Covid will be honoured - do email us to request this!
Please understand that this our policy for everyone.
at home faq
How do I see the home schedule?
The usual way your normally do! Use your Trika app or head to www.trikayoga.co.uk and hit the Classes page to see our schedule of upcoming classes, and special online workshops coming up! We've also made an easy Account Sign In page for you to log in, check the schedule and book classes.
If you're with moveGB, your classes are available for you book as per usual via MoveGB!
How do I book?
1. Sign in to your Trika account / Make an account (We've added a handy 'Account Sign In' tab in the top menu for ya!)
2. You can also sign into your Trika account on the Trika Yoga app. (free on the app store)
3. Start booking your classes.
Read about passes below and also on the pricing page.
What happens after I book a class?
Sit tight, and 15 minutes before class start time, and then 2 minutes before start time (for any last minute sign ups!), you will be emailed a link to access the class. Do check your junk inbox for the link as it might have gone there.
There is a live chat feed in the livestream where you can say hi and leave comments for us and our teachers! :)
Home booking etiquette
It would be great if you guys could book as early as you can before your scheduled class. This is to ensure you definitely receive your link! Do check your junk inbox for the link as it might have gone there.
If it is 5 minutes before your class start time and you have not received the link, you may have missed the group email that was sent out. If this is the case, email us directly so we can forward it to you. Thank you for understanding and helping us run this as smoothly as we can!
Note: All emails are sent with bcc so no ones details are available to others in the email.
I'm with MoveGB, how do I get my link?
You will get your link upon clicking 'Check In' when it's time to check in to the class :) If you have checked in but still can't see the link, head to 'My bookings' on your MoveGB app and the link will be there!
MoveGB-ers, do let us know if you see some classes on the Trika website that aren't showing up for you as some tech glitches may occur in this time! Basically if you see it on the Trika website schedule, the class is definitely on. If you don't see it coming up for you on moveGB, email us asap as we will fix the glitch so you can book.
How can I view the Trika at Home classes? Mobile, laptop, casting? Can you see me during class?
Our classes are able to play from virtually anywhere. They are mobile, laptop, computer compatible and also available to be casted bigger to your TV via Chromecast or any Smart TV system that supports YouTube and Chromecast. And no, we cannot see you during the class :) Get comfyyyyyyyy in your jammies!! :D
I've joined abit late to the class!
Don't worry, you can scrub the video back a little to restart it from the beginning!
I want to do the class but at a later time.. How long can after the class ends can I watch the class?
If you would like to do a class but at a later time, do still sign up for the class you want! The link you will get is valid and available to view 7 days after the class day and time.
Where's the pricing option info for Trika at Home?
Head to the Pricing and Passes page.